AYWA Draft

Terms of Use

The terms for using the AYWA app.

DraftVersion 0.4 · 9 November 2026

This is the international version. If your account uses an Israeli mobile number, the Israeli version applies (shown on this page in עברית).

1. Who we are

AYWA is an app of MOLTRIC LTD, company no. 517359857, 6 Beit Hillel St., Tel Aviv 6701706, Israel, support@aywa-ai.com. In these terms "we" means the company and "you" means the user.

2. What the service does

AYWA's AI agent calls the providers you choose — mobile, TV and internet, electricity, insurance and more — on your behalf, checks your terms and asks for offers and a better price. Offers are shown to you in the app and only you approve at the end.

3. No savings guarantee

We try hard to get you a better price, but we do not promise that a saving will be found, nor its size. Whether to accept an offer is your decision alone.

4. Plans, free trial and payment

There are two plans, monthly and yearly. The price is the one shown in your phone's app store before you buy. The app store takes the payment under its own rules. The price is for the service and does not depend on whether a saving is found.

  • Free trial: the first 7 days are free. The trial turns into the plan you chose, and the store charges you, unless you cancel in the store at least 24 hours before the trial ends.
  • Renewal and cancellation: the plan renews automatically every month or year until you cancel it. You cancel in your phone's app store, in its subscription settings; the plan stays open until the end of the period already paid. You may also cancel by writing to support@aywa-ai.com: the plan then ends within 3 business days, and the unused part of a yearly plan is refunded. Deleting the app does not cancel the plan. This does not take away any right you have under the consumer protection law that applies to you.
  • Fair use: the plan is not unlimited. It covers 60 minutes of calls to providers a month (10 minutes during the free trial). The app tells you when you are close; at the limit, new calls wait until the next month.

5. Calls on your behalf

AYWA calls providers from AYWA's own phone number, on your behalf and only under the power of attorney you sign. The agent says it is an AI assistant acting for you, and gives your name and your account's mobile number so the provider can identify your account. It asks you in the app before agreeing to any change. A verification code you pass to the agent is used once, for that call, and is not stored. Calls are recorded and transcribed to document offers, and the agent says so at the start of the call.

6. Privacy policy — what we collect

Verified phone number, full name, email address, the providers you choose, the account details you give us for each provider, bills you add by camera or file, call recordings, transcripts and summaries, and app usage data.

7. Why we use it

Only to provide the service: identify you to the provider, run the call, show you offers, bill your subscription, and prove what was said and what you approved. We do not use your data to train AI models. Marketing only if you tick the separate consent.

8. Who receives it

The provider we call for you — only what that call needs; technology service providers working for us (hosting, transcription, voice, messaging) under confidentiality; and authorities where the law requires.

9. Is providing data mandatory?

There is no legal duty to give us data. Without your phone, name and provider account details we cannot provide the service.

10. Your rights

You may see the data about you, ask to correct or delete it (under the applicable data protection law) and withdraw consent. Contact support@aywa-ai.com or use Settings.

11. Keeping documents

Signed documents are kept while your account is open and for 7 years after it closes, as proof. Call audio and its transcript are kept for 7 days, and during that time you can download both in the app. Then they are deleted and only a written summary of the call's agreed result is kept, while your account is open. A recording is kept longer only if a law requires it or it is needed for an open complaint.

12. Electronic signature and copy

You agree to sign these documents electronically: by drawing with your finger on the screen, or by saying your approval aloud and confirming it with a code sent to your verified phone number. A signed copy is emailed to the address you give and kept in the app.

13. Law

The law of the country where you live applies, and disputes are heard by the competent courts of that country. This does not take away any right you have under the mandatory consumer law of that country.

End of document · version 0.4 · international · 9 Nov 2026